Cheese Trail Home Delivery FAQs
Q. Where Do You Ship?
A. We currently ship to 48 States (not yet available in AK, HI or the U.S. territories). We ship only to homes (not to businesses), and only to street addresses (no P.O. Boxes), please.
Q. How Soon Can I Expect My Package?
A. We ship on Tuesdays, for delivery by Thursday. We ship via FedEx 2Day and UPS 2Day Air.
Q. Are Shipping Costs And Taxes Included?
A. Shipping within California is free; Shipping out-of-state costs an additional $20 per collection. There is no sales tax for food items.
Q. The ice pack is melted. What do I do?
A. Don’t panic … cheese is quite resilient. Just refrigerate it when you get home.
Q. Can I request substitutions?
A. At this time, we’re unable to offer any substitutions.
Q. Can I order additional cheese?
A. Not at this time (but you can order an additional Collection).
Q. What’s the best way to store cheese?
A. Wrap it in wax or butcher paper. then put in the refrigerator’s vegetable crisper, a ziplock bag or a lidded container.
Q. What does “farmstead” mean?
A. The cheese is made on the farm with milk, from the farmer’s own herd.
Q. What is the best way to serve cheese?
A. Cheese is best eaten at room temperature …for best flavor, remove from refrigerator an hour prior to eating.
Q. How much time do I have to eat this cheese?
A. Vacuum-sealed hard cheeses can last for months; however, soft cheeses, and cheeses once opened, are best eaten within two weeks from delivery.
Q. Can I eat the white mold on the outside of the heart-shaped cheese?
A. Definitely. it’s actually a matter of preference. Personally, we love it.
Q. My shipment arrived damaged. What should I do?
A. If the product you purchased is found to be flawed in some way, please email us, including all your details and photos, and we’ll figure out the best solution.
Q. Is your packaging eco / sustainable?
A. Eco / organic / sustainable is at the very core of everything that we do. Our cheese ships in recyclable cardboard boxes with backyard compostable, biodegradable and water soluble green cell foam insulation. GreenCell foam is made from cornstarch and matches the performance of petroleum based styrofoam. Additionally, the manufacturing of green cell foam requires 70% less energy and produces 80% less greenhouse gases than petroleum based foams.
Q. What should I do with the packaging?
A. Reuse the ice pack. To recycle the plastic and cardboard, just remove and recycle the #4 plastic film surrounding the insulation; then, recycle the cardboard box and paper shred. The insulation itself is biodegradable and water soluble; you can safely just wash it down the drain. Check out this this brief video.
Q: There’s a funny color on the rind, is that normal?
A: The rinds can have all sorts of colors, perfectly normal. In general, if you see some white mold on firm cheeses, just cut off and discard the mold, and eat the rest.
Q: Can I visit these cheesemakers?
A: Absolutely! Click here to view our interactive map of California cheesemakers. Each listing will give you details on how to visit and whether you need to set up an appointment. It’s always best to call before making a special trip, as their hours may change.
Q: How can I purchase more cheese?
A: In addition to our Home Delivery collections, you can purchase directly from the cheesemakers, or from their retail partners, where available.
Q: Will you be shipping Home Delivery collections year-round?
A: At the moment, we’re shipping just for the Holidays and Valentine’s Day. After that … stay tuned!